Withinwire arranges payment through Stripe (click for security information), Paypal, and Apple Pay. We do not see any of your payment information and Stripe provides secure online environment for transactions. If a customer is concerned about secure payment processes we offer our products on Etsy as an alternative.
WithinWire offers ships everywhere using first class mail, priority mail (USPS) or Fedex. All orders should be received within 21 days depending on your location. Please contact us if you have questions about receiving products in a timely fashion.
International customers items will be shipped based on your shipping selection. Please note tracking is not available or if you'd like to request it in the notes for an added cost please let us know. Customs and additional costs are to be covered by the customer.
Due to the nature of purchasing items online we know it can be hard to understand colors or sizing. If you are unhappy with your product please contact us within 2-3 days of receiving the product. Items designated a gift extend this notification period to 14 days. Customer is responsible for shipping costs. Depending on the situation we will refund (minus shipping costs) or exchange the item. Refunds will be processed within 5 days of WithinWire receiving the product back.
Damaged products need to be reported immediately upon receiving the product. We strive to ship the products to minimize any damage during shipping but accidents can happen. We will work to remedy this situation as quickly as we can. We appreciate your understanding and working with us.
During the lifetime of owning one of our designs we do offer repairs if customers cover the cost of shipping. Please email us your request.
All customer information provided to purchase an item such as address and email information is used only to fulfill orders. We do not provide your information to anyone else for any purpose.
All images on this website are copyright of Michael Romano. Images are a gift from Michael Romano not to be reused for any purpose other than on this website.